Southwest Airlines

(Photo by Joyce Marshall/Fort Worth Star-Telegram/MCT/Sipa USA)

Mom: Airline Agent Mocked 5-Year-Old Girl's 'Abcde' Name

The girl's name is spelled with the first five letters of the alphabet and is pronounced "AHB-sih-dee.''

November 29, 2018 - 12:37 pm
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SANTA ANA, Calif. (AP) - A woman says a Southwest Airlines agent in Southern California mocked her 5-year-old daughter's 'Abcde' name when they were preparing to board a flight home to Texas. 

KABC-TV reported late Wednesday that Traci Redford accused a gate agent at Orange County's John Wayne Airport of laughing at her daughter's name and posting a photo of her boarding pass on social media. 

The girl's name is spelled with the first five letters of the alphabet and is pronounced "AHB-sih-dee.'' 

Redford says the family was pre-boarding because her daughter has epilepsy. 

She says she asked the agent to stop and that someone saw the social media post and notified Southwest. 

Southwest issued a statement apologizing to the family. The airline says it has followed up with the employee.