Female hands using mobile banking on smart phone

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New Ranking Shows Best and Worst St. Louis Banks

May 03, 2018 - 9:49 am

ST. LOUIS (KMOX) - Some of our area's best banks offer some of the best tech tools.

According to the J.D. Power customer satisfaction report for banks, Regions, P.N.C. and U.S. Bank are the best in St. Louis. Commerce and U.M.B. both rank in the middle of the pack.

“There were two that performed below average in customer satisfaction, and those were Bank of America and Fifth Third Bank,” says Paul McAdam, Senior Director of Banking with JD Power.

He says the best banks get good marks for both customer service in-person at branches and also for their online banking tools.  Other criteria looked at includes products and fees and problem resolution.

“We see every year that incidence of mobile banking and baking through the mobile app increases, and across the United States now over 50 percent of consumers are using that banking channel,” he says.