Graphic designer Mat Wilken (left), head hen/owner Cora Allen, and data and management Renee Werner stand outside their Red Hen business in Rock Hill.

(Courtesy of Red Hen Business Services)

Not That Red Hen: 'Nasty' Callers Send Messages to Wrong Business

Phone calls from irate customers have been flooding into Red Hen Business Services throughout the past 3 weeks.

July 18, 2018 - 5:00 am
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ROCK HILL, Mo. (KMOX) - Phone calls from irate customers have been flooding into Red Hen Business Services throughout the past three weeks. Callers say they'll never eat another meal there again, claiming the company's employees are "political hacks" and demanding a public apology. 

But the Red Hen in Rock Hill isn't a restaurant. 

The calls are related to a restaurant in Virginia also called the Red Hen, which booted White House press secretary Sarah Huckabee Sanders because she works for President Donald Trump.

The president, himself, tweeted about the refusal of service, saying the restaurant, "should focus more on cleaning its filthy canopies, doors and windows (badly needs a paint job) rather than refusing to serve a fine person like Sarah Huckabee Sanders."

The Rock Hill Red Hen, owned by Cora Allen, provides bookkeeping, graphic design, website building and other services to small businesses across the Midwest. Allen has had to explain to more than 100 "demoralizing" callers since Sanders was asked to leave the restaurant June 23. She says by that Monday, they were engulfed by misplaced Google reviews, voicemails and Facebook messages.

"Somebody said we served 'Demo-rats' and 'Demo-mice' to customers," Allen says. "I'm not even sure what that would mean." 

They've been working to have it all taken down. 

Allen says for a while, she was getting 20 calls a day - some people were actually giving good reviews for food she doesn't serve, but many were so nasty that she deleted the messages.

"Things people would never say to someone they knew or someone they were in the same room as," Allen says. "And that was a little hard to deal with." 

She says the calls have been limited to just a few per week now.

Allen described the ordeal as a very frustrating and eye-opening experience. 

"There is a problem with the way we as a community are talking to each other about our political ideologies," Allen says. "We're not doing some pretty basic legwork to figure out what's going on for real in the world, before we pick up the phone or throw something ugly on the internet."

The unwanted PR hasn't affected her business, Allen says, other than her clients getting a laugh out of the mixup.