writing a check

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Schnucks Employee Fired for Refusing Money Order

May 09, 2018 - 10:05 am

ST. LOUIS (KMOX) - A South County Schnucks employee has been fired after a viral video showed him denying a black couple a money order.

Kellen Hill says he gave his girlfriend, seen in the video wearing Washington University scrubs, $1100 cash to purchase a money order to pay rent. They had the cash because they were initially told they couldn't get it with a debit card.

Roughly half a dozen white women confronted the employee, who called police. Some offered to get the money order for them -- the employee also refused that.

This happened at the Concord Village location. Schnuck, in a statement posted to Facebook, says they had to take the extra step because of recent debit card thieves who've shown out of state IDs. But the company also says the money order should have been issued immediately after they came back with cash. 

"Creating an environment where customers receive exceptional service is one of Schnucks' core values. The exact opposite was on display yesterday, when a customer attempted to use cash to purchase a money order at one of our stores and was refused. This should not have happened."

CEO Todd Schnuck has offered to meet with them and apologize in person, saying he was "incredibly disappointed in the poor judgement" the employee showed.